Frequently asked questions

Choose from our growing design collection or provide your own artwork, logo or design. Personalize names, initials, dates and messages, then choose your paper color, size and finish. For uploaded artwork, we prepare a digital proof and email it to you for approval before production.

Fonts in the ready-made templates cannot be changed directly in the live editor. For a different font or layout, leave a clear note with your order—include the exact font name and any reference you have. You can also upload your own artwork on the product page. We will email a proof for custom artwork so you can confirm the design before production.

Yes. The editor shows your wording in the selected template, with a 3D preview available too. Check spelling, dates and line breaks carefully before adding it to the cart. A screen preview is a guide; paper texture and metallic reflections will look different in person.

Character support and text length depend on the template font. Check that every character appears correctly and that the wording fits in the preview. If it does not, contact us before placing the order.

Foil stamping creates a reflective metallic design that catches the light. Classic print gives a matte appearance. Choose the finish that suits the mood of your table.

No. All foil colors have the same price for the same napkin size and quantity. The total updates when you select your options.

Light-color printing on dark napkins requires UV ink for opacity. This combination is for decorative use only: keep the printed napkin away from food and mouth contact. You will be asked to acknowledge this before adding it to your cart. For regular napkin use, choose one of our standard dark-ink options instead, or contact support@motifrevel.com for help choosing a combination.

Screens, lighting and metallic reflections can change how colors appear. Use the preview as a guide rather than an exact color match. Contact us before ordering if matching a specific event color is essential.

Cocktail: 25 × 25 cm (approximately 9.84 × 9.84 in) unfolded; 12.5 × 12.5 cm (4.92 × 4.92 in) folded. Ideal for drinks and small bites. Luncheon: 33 × 33 cm (approximately 12.99 × 12.99 in) unfolded; 16.5 × 16.5 cm (6.50 × 6.50 in) folded. A larger format for table settings and food service.

Allow approximately 3–4 napkins per guest. For 50 guests, plan on 150–200 napkins; for 100 guests, 300–400. Allow extra for a longer event, multiple bars or several meal services.

One pack contains the number of napkins you selected in the Design Studio. For example, one pack of 100 means 100 napkins; two packs of that same selection mean 200 napkins with the same customization.

Yes. Configure each combination separately and add it to the cart. Review each line item and its personalization before checkout.

The displayed product price is for your selected size, finish and quantity with the chosen template personalization. Available shipping charges and taxes are calculated at checkout.

Standard production takes up to 5 business days for Classic Print or 10 business days for Foil Stamping once your order is ready for production. Add transit to your destination and any required proof-approval time. For example, US standard planning estimates are 10–20 business days for print and 15–25 for foil after the order is production-ready, not guaranteed arrival dates. See Shipping & Delivery. For a close deadline, contact Shipping@motifrevel.com before ordering.

Contact us with your event date and delivery country or postal code before placing a time-sensitive order. Priority production takes up to 3 business days for Classic Print or 7 for Foil Stamping; Super Rush takes up to 2 business days for Classic Print or 5 for Foil Stamping. Transit is additional: allow 5–15 business days to the United States, Canada, eligible countries in Europe, Australia, New Zealand and other supported destinations. Priority adds US$10 per order and Super Rush adds US$20 per order, in addition to any standard shipping fee. Choose production speed in your cart; contact us first for a close deadline or unusually large order. Free standard shipping worldwide applies to orders of US$89 or more; rush production is extra. Confirm delivery availability for your address at checkout.

You may cancel free of charge within two hours of payment. After two hours, contact order@motifrevel.com or our online customer service when available to confirm your cancellation: if production has not started, we refund in full; if production has started and the order has not shipped, we deduct 15% of the discounted price of the cancelled items, for either finish. Dispatched orders cannot be cancelled. Remedies for faulty, incorrect, damaged or lost items are separate.

Contact us with your order number, a description of the issue and clear photos if available. We can then review what happened and help with the next steps.

Please check the store’s return policy before ordering. For an issue with a personalized order, contact us so we can review your specific situation.