Help With Your Order
Include your order number so we can find the right details. Please do not send payment credentials.
Changes and cancellation
You may cancel free of charge within two hours of payment. After two hours, contact order@motifrevel.com or our online customer service when available to confirm your cancellation: if production has not started, we refund in full; if production has started and the order has not shipped, we deduct 15% of the discounted price of the cancelled items, for either finish. Dispatched orders cannot be cancelled. Remedies for faulty, incorrect, damaged or lost items are separate.
Artwork and proofs
Check the proof email address supplied with your order and its spam folder. When a proof is required, production waits for your approval. For a missing proof or an email correction, contact order@motifrevel.com.
Delivery or product problems
For tracking, a damaged parcel or apparent loss, contact Shipping@motifrevel.com. For incorrect personalization or a product problem, contact support@motifrevel.com. Include a description and photos when available; we will help route a request that reaches the other address.
Send an order question
This form sends your question to our store contact inbox. For an urgent change or cancellation, email order@motifrevel.com directly. A submitted message does not itself cancel an order.